Support

Last updated October 25, 2026

We're a small team, and we read every message. Email us at hello@thegenerationshub.com and we'll reply within one to two business days.

Contact Us

Email: hello@thegenerationshub.com
Phone: 302-250-0175
Mail: The Generations Hub, 300 Martin Luther King Jr Blvd, Wilmington, DE 19801
We answer Monday through Friday, usually within one business day.
Inside your family's hub, the Help tab has step-by-step guides for every feature.

There's no password. Enter your email and we send a 6-digit code that works for 10 minutes.
No code? Check your spam folder, and make sure you used the email your family invited.
Not on your family's hub yet? Ask your family's organizer for an invite link, or tap Ask to join on your family's page.

Family and Legacy plans are paid yearly or monthly and renew on their own until you cancel.
Founding Family prices are paid yearly and stay the same for as long as your plan stays active.
Your receipt shows what you paid, your renewal date and how to cancel.
Payments are handled securely by Stripe. We never see or store your card number.
To update your card or download receipts, open your hub, go to Settings → Your Plan, and choose Manage billing, receipts or cancel.

You can cancel at any time in Settings → Your Plan → Manage billing, receipts or cancel, or by emailing us.
Your plan stays on until the end of the period you paid for. Then your hub becomes read-only until you renew: everyone can still see everything, but nothing can be added or changed.
Cancelling doesn't delete anything right away. Your family tree, calendar and profiles stay, and you have 30 days after the plan ends to keep them (see below).

The hub becomes read-only, and you have 30 days to keep it. We email the organizer on days 1, 10, 20, 27 and 30.
Renew the plan, and everything works again just as before.
Or choose Keep Safe for $5 a month: the hub stays read-only, but nothing is deleted. Anyone in the family can pay for it, and cancel any time.
Your family can also chip in from the hub's Keep our hub page. When the chip-ins reach the yearly price, the plan comes back on for a year. Every $5 also keeps the hub safe for a month if the 30 days run out.
The organizer can download everything at any time from Settings → Your Family's Data.
If nobody renews or keeps it safe within 30 days, the hub and everything in it are deleted.

Not happy with your first purchase? Email us within 30 days and we'll refund it in full.
This includes Founding Family spots: ask within 30 days of paying for a full refund.
Refunds go back to the card you paid with and usually appear within 5 to 10 business days.
Gift purchases can be refunded within 30 days if the gift hasn't been used yet.
Chip-ins can be refunded within 30 days if they haven't been used to renew or keep the hub yet.

Your hub is private. Only people your family lets in can see it.
Organizers can download everything in the hub at any time from Settings → Your Family's Data.
To delete your hub or your own information, use Settings, or email us and we'll help.
Read more in our Privacy Policy and Terms of Service.